Unraveling the IT world
A subject matter expert is anyone who understands a particular job, process, department or function.
Subject matter experts are usually sought after due to their expert knowledge which enables them to solve specific problems and resolve numerous challenges.
Subject matter … Read the rest
While software testing is not an official Business Analysis skill set, it is one of the skills that every effective Business Analyst should have.
Software testing is the act of testing the application features to ensure that they would fulfill … Read the rest
Customer 360 is a Salesforce CRM platform that supports a full range of connected apps.
Customer 360 is made up of 4 apps and they are :
Marketing: this helps you to engage your customers with relevant, personalized types … Read the rest
CRM applications are used to build engaging, long-lasting relationships with your customers.
They help your organization to increase its revenue by using critical client data obtained through communication channels such as phone calls, website visits, and social media engagements to … Read the rest
NetSuite CRM is a customer relationship management system that is used by numerous organizations to manage their relationships with current and potential customers, partners, and suppliers.
The CRM application provides a flow of information across the entire customer lifecycle from … Read the rest
A business case is a document that is used to provide justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort, and other considerations to acquire … Read the rest
Industry knowledge gives the business analyst an understanding of the standard processes and activities within an industry.
Industry knowledge is an understanding of factors that could impact the industry which include the following:
Business analysts often have to work in ever changing environments and with numerous stakeholders.
They would have to modify their behavior and approach to increase their effectiveness when working with different stakeholders, organizations, and situations.
Adaptability is the capacity to … Read the rest
An effective business analyst has to be able to obtain the the trust of the stakeholders.
The Business Analyst’s need the stakeholders to trust them so that they can share sensitive information such as their thoughts, ideas and impressions on … Read the rest
Personal accountability is an important skill for every business analyst to have because it ensures that their tasks are completed on time and to the expected quality standards.
Personal accountability helps establish trustworthiness by guaranteeing that the business analysis work … Read the rest
