What is an ITSM?

ITSM which stands for IT service management is a software application that is used by information technology teams to manage how they deliver IT services to their customers.

Some of the IT services which the IT service team provide includes … Read the rest

What is Salesforce ?

Updated with contributions from my friends at toptal

Salesforce is a software application that is used in customer relationship management (CRM).

Customer relationship management (CRM) are the principles, practices, and guidelines that an organization follows when relating with its customers. … Read the rest

What is SAP ?

SAP is an ERP system that is used in the management of business processes in an organization.

The software was initially called Systemanalyse Programmentwicklung, which means System Analysis Program Development in German, but the name was later abbreviated to SAP. … Read the rest

What is Tableau ?

Tableau software is a data visualization tool that is used by Business Intelligence Analysts (BIA) to create reports and dashboards.

It is used by the BIA’s to transform the raw data into reports that are visually pleasing and understandable.

By Read the rest

What is Power BI ?

Power BI is a data visualization tool that is used to transform data into visually pleasing reports and dashboards.

Power BI is made up of 4 components, which are :

  1. A windows of desktop application called Power BI Desktop.
  2. An
Read the rest

What is the difference between Cloud and SaaS ?

If you are just like me, you might not know the difference between Cloud computing and Software as a service (SAAS), so what is difference between these two terms ?

So what is the Cloud ?

When you hear the … Read the rest

What is Jira ?

Jira is a project management and issue tracking software.

The name “Jira” is derived from the Japanese word “Gojira” which means “Godzilla”.

Jira has numerous functionalities that can be used in software management. These functionalities include Agile project management, bug … Read the rest

Software applications used in business analysis

Business analysts use a range of software applications to aid in communication and collaboration, create and manage requirements products, model theories, record issues, and increase comprehensive productivity.

Requirements documentation is often developed using word processing tools, while the process of … Read the rest

Business analysis office productivity tools

Office productivity tools and technology are used by business analysts to document information and artifacts.

Office productivity tools and technology are used by business analysts to arrange, analyze, exploit, comprehend, and communicate information clearly.

Using these tools requires being conversant … Read the rest

Business analysis tools and technologies

Business analysts use a range of tools and technologies to model, document, and manage business analysis activities work products.

Tools that are specific to the field of business analysis need to have specialized capabilities in:

• Modelling.

• Documentation.

•Analysis … Read the rest