What is Technical Writing?

Technical writing is the process of documenting complex, technical processes that are difficult to understand into simpler, easy to understand information.

It is also known as technical communication which is any form of communication that communicates topics that are technical, … Read the rest

How do I become a product manager?

The product manager is responsible for ensuring the success of a product or feature.

Successful product managers have certain core competencies which would make them successful at their jobs.

Some of these core competencies can be learnt with training while … Read the rest

What is Workflow Analysis?

Workflow analysis is the process of analyzing an organization’s workflows to improve their efficiency.

This involves identifying areas of process improvement such as redundant tasks or processes, inefficient steps and bottlenecks in the workflow.

Workflow Analysis allows an organization to … Read the rest

What is ITIL Version 4?

ITIL 4 gives organizations the ability to incorporate different frameworks and approaches into their service management operating models.

ITIL 4 is a complete approach to service management that focuses on value driven service management.

It is an operating model that … Read the rest